Join Our Team

Do you love putting a smile on someone's face? If you do, we want to work with you!

About the Job
Service Operations
• Attend to customers at physical store for collection, walk-in purchases or dine in.
• Respond to email and social media enquiries in a timely manner.
• Assist in the maintenance of the service area and retail stock.
• Assist in packing of orders and coordination of deliveries.
• Offer friendly and efficient services to all customers and attending to their needs, complaints and enquiries on various platforms (ie. email/Instagram)
• Work closely with Management Team to be aware and updated on all Sales/Marketing activities
• Processing of orders from stockists and communicating to relevant team members to coordinate fulfilment
• Assist in inventory management, ordering stocks and ensuring latest products are updated in the POS system.
• Assist in all internal and external events.
• Preparing and serving food, making coffee and tea
• Ensure correct items are keyed in POS system for bill settlement.
• Ensure the display is fully stocked and can meet the menu at all times, notifying the Operations Manager or kitchen staff of any shortage.
• Clean the café areas, inside and outside and ensure they are safe and hygienic at all times.
• Check that all café facilities, equipment or furnishings are in good order and to report any damage.
• Follow the normal operating plan, ensuring correct opening and closing times and setting up and clearing down as required.
• Assist with preparing food for bookings, ensuring these are ready on time.
• Ensuring the completion of daily financial paperwork and cash handling and that all expenditure is covered by an invoice or receipt
• Some culinary experience is a plus.

Job Requirements
Hygiene and Safety Standards
• Follow the organisation’s personal, food and beverage hygiene standards.
• Follow the organisation’s workplace safety and health policies and procedures.

Benefits
• Up to 14 Days Annual Leave + Birthday Leave
• Medical benefits
• Staff discounts
• Copious amounts of chocolate

Roles & Responsibilities

Branding And Design:

1. Delivering Mr Bucket’s vision across all channels.
2. Graphic design development.
3. Management of the brand bible.
4. Technical support for all design work.
5. Packaging design and sourcing
6. Assist in the design of factory/ shop space.
7. Assisting in web design and maintenance.
8. Brand layout for social media channels like Facebook and Instagram.
9. Oversee all outgoing media design.
10. Creation of event collaterals.
11. Design liaising, printing and sourcing.
12. Periodic reviews with regards to brand design.

Content Creation

1. Design artwork including digital and print collaterals for the brand.
2. Create engaging content for marketing usage (imagery, gifs, videos etc.).
3. Ensure consistent visual identity on all media platforms including social media, website, EDM, etc.
4. Develop and execute designs/visuals for social media platforms and digital marketing.
5. Ensure content created is optimised for platforms and adhering to brand guidelines or campaign direction.
6. Research on content/style trends and creating an idea bank.

Photography (studio product shots & styled shoots)

1. Work closely with Design & Marketing Lead to plan and carry out photoshoots.
2. Styling and editing of photos, ensuring they are in line with brand standards.
3. Organise raw and edited images for usage and easy referencing.

Videography

1. Work closely with Design & Marketing Lead to plan out storyboards.
2. Capture and edit media content into compelling visuals for the brand.
3. Ensure renders are successful and in appropriate format for various platforms.
4. Organise and prepare raw and finished footage, images, audio, and scripts for use in editing.

Research And Marketing:

1. Identifying key trends to implement.
2. Chocolate research.
3. Product/event photography
4. Farm, on-site and research travelling.

*Job Description may be added to or change subject to growing business needs and upon discussion with the staff member.

TECHNICAL SKILLS AND COMPETENCIES

• Video editing
• Graphic design
• Applications: illustrator, photoshop, figma (good to have), adobe after effects, video editing.