I had really been excited to visit this venue. The reviews online were outstanding and I was eager to buy gifts for work colleagues. At first glance this store/factory is crazy cute. Everything is well organized and it’s a chocolate lover’s eye fantasy come to life. The dream did not last long however. What I thought would be a completely easy and thoughtful gift shortly turned into a drawn out, ongoing event of a thousand questions with no clear answer. If you’re looking for factory tours (which is why the reviews were thru the roof), look no further. They don’t offer them anymore. I left my contact info for a manager to answer some questions I had regarding gift cards/the mysterious tours/tasting events- and I never heard back. I went in on a Sunday with promise a senior member of staff would reply to my questions as the staff on that day could not. We did have breakfast (with the family) but it wasn’t easy to split meals, in typical Singapore service fashion, they cannot accommodate fairly easy requests (not to say I haven’t had good service- but here the request was very very simple and the server refused to even consider-an extra plate) Overall the menu is superb. Pricing is reasonable and atmosphere is very attractive but we left with a sour and frustrating experience. All I wanted was gift cards in the amount that my colleague and her family could attend a tour or a tasting but gift cards/vouchers don’t exist either. They must be e-gift cards to be used online only. Sad and upsetting really. Missing out on a lot of sales. I hope they revisit having the tours and allowing gift vouchers to be used in store for gift opportunities. I also hope they fully inform their employees of their offering (tours or no tours- bring back tours!). Definitely a fun, value add place but still room for improvement overall.
